TERMS AND CONDITIONS OF THE ONLINE STORE
LAVRE
DEFINITIONS:
1. Seller – Ewelina Skrzecz and Daniel Skrzecz, entrepreneurs doing business under the name DES GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, NIP:7622011709, REGON:387850365, in the Regulations also as “our company”, “we”.
2. Store – online store, operated by the Seller at: skleplavre.pl
3. Personal Data Administrator (ADO, Administrator).
4. regulations – these regulations.
5. buyer, customer, user – any entity interested in purchasing Goods or Buyer – as a party to the contract concluded with us, in the Regulations also entities to which we address in the polite form “you”.
6. consumer – a consumer within the meaning of the Civil Code.
7. goods – movable items, offered in the Store by the Seller.
8. working days – days of the week except Sundays and public holidays.
9. p.k. (Law on Consumer Rights) – Law on Consumer Rights of May 30, 2014. (Journal of Laws of 2014, item 827).
10. RODO – Regulation of the European Parliament and of the Council of the EU 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
11. Transport Law – Law on Transport Law of November 15, 1984 (Journal of Laws of 1984, No. 53, item 272).
CONTACT US
You can contact us through the contact form available in the Store, at our e-mail address: bok@lavre.pl, by phone: 790 791 361 and by mail to: DES Group Sp. z o.o. 4 Porannej Rosy Street, 07-202 Wyszków.
§1 General provisions
1 Please read the Terms and Conditions. If you do not agree with its provisions, please do not place orders with us. By placing an order, you agree to all its provisions.
(2) The Regulations are an integral part of any contract concluded with us.
(3) The Regulations shall apply to relations with consumers and other entities, unless otherwise provided in the Regulations.
(4) Our customer may be any legal entity with full legal capacity, in particular, only adults.
5 In order to conclude a contract with us, it is necessary to have a computer or other mobile device with access to the Internet; access to an active e-mail account; install a web browser, set a minimum screen resolution: 1280×1024 and enabling Javascript and the ability to save cookies.
(6) Time limits indicated in days are counted in calendar days, unless otherwise specified.
§2 Privacy Policy
1. our Privacy Policy defines the principles of processing and protection of your personal data in our company in connection with making purchases in the Store.
2. the Administrator’s processing of personal data is carried out on the basis of the Regulation of the European Parliament and of the Council of the EU 2016/679 of April 27, 2016 on the protection of natural persons (the so-called RODO), other generally applicable laws and these Regulations.
3.. the Administrator and the contact person for the protection of your personal data is the Seller.
4. In order to protect your privacy and ensure that the data processed by us is properly protected, we use necessary and appropriate technical and organizational measures. We protect your data from being made available to unauthorized persons and from being processed in violation of the law.
(5) Only authorized employees or associates of the Administrator and authorized persons to whom appropriate written authorizations have been granted have direct access to personal data collected by the Administrator.
(6) Personal data may be transferred to entities cooperating with the Administrator only on the basis of contracts containing appropriate clauses for the transfer of personal data.
* The administrator may transfer your data to: courier companies, carriers, accounting companies, law firms, IT company and payment operators.
7 The Administrator processes Users’ personal data for the purpose and to the extent necessary to:
* conclude, execute and service contracts concluded with Users,
* maintain accounting records required by law.
8.Users’ personal data are processed on the basis of Users’ consent or authorizations under generally applicable laws, in particular under Article 6(1) of the RODO.
9.Provision of personal data by the Customer is voluntary, however, the provision of certain data is necessary for placing an order and servicing the contract.
10.The Administrator processes the following personal data of Users: name, surname, address of residence, mailing address, Tax Identification Number, telephone number, e-mail address, bank account number. The Administrator does not process sensitive data.
11. The Administrator processes your personal data for the duration of the processing of your order and for six years from the date of completion or cancellation of the last order – for archival purposes and for other purposes provided by law or until you withdraw your consent to data processing. After these deadlines, your data will be irreversibly deleted.
12. In connection with our processing of your personal data, you have the right to:
* to inspect and request information about which of your personal data we process,
* to correct, complete, update or rectify your personal data,
* to request a copy of your personal data on a durable data carrier,
* to request the transfer of your personal data,
* to request the temporary suspension of the processing of your personal data,
* to withdraw your consent – to the extent that their processing is based on consent,
* to request the deletion of your personal data, after meeting the prerequisites of Art. 17 RODO,
* object to the processing of your personal data, after meeting the prerequisites of Article 21 RODO.
* file a complaint to the President of the Office for Personal Data Protection.
13In order to exercise the above-mentioned rights, you may send us a request by letter or e-mail, and we undertake to carry it out immediately, of which you will be promptly informed by the same means.
14. The Seller uses a mechanism of “cookies” files, which are saved by the Seller’s server on the hard drive of the Client’s final device when the Clients use the services of the Store. The use of “cookies” is intended to enable proper and easy use of the Store’s functions. This mechanism cannot damage the Customer’s final device and does not cause any configuration changes in the Customers’ final devices or in the software installed on these devices. Cookies do not contain personal data.
15. In most web browsers, you can delete cookies from your computer’s hard drive (from the browser’s settings), block all cookies sent to you, or set a warning before storing them.
16. Restricting the use of cookies may affect some of the functionality available in the Store.
17. Failure to change these settings means acceptance of the use of cookies.
§3 Registration and account maintenance in the Store
(1) In order to use the services of the Store, you can either register or make purchases without registration, limited to entering data into the content of the order.
2 Registration is free and voluntary.
(3) In order to register a new account, you must:
* fill out and electronically send to the Seller a registration form with your own correct and current data.
* establish your own Login and Password.
* read the Terms and Conditions and confirm acceptance of its contents.
(4) The registration of the User shall take place upon sending him an e-mail from the Seller with confirmation of registration, to the e-mail address provided by the User.
(5) The Seller shall not register a User if the data provided by the User is false, incomplete, outdated or does not belong to that User, or if the User has previously had his account blocked or deleted against his will.
(6) The User may at any time and without giving any reason request the deletion of his account. The account shall be deleted immediately, about which the Seller will notify by e-mail.
7. The Seller may block or delete the User’s account in the case:
* When the User has exposed the Seller to damage;
* When the User by his behavior has violated the common law or the Terms of Use;
* When the blockade of the account results from a legal obligation.
8. The blockade of the account occurs for a period justified by the reason for the blockade. The Seller shall inform the User about the blocking of the account.
9. The blocking or deletion of the account does not affect the agreements concluded with the Seller by the User.
§4 Offers in the Store
1. We reserve the right to make changes in the content of the offers displayed in the Store, to cancel them or add new offers, as well as to add, change and cancel promotions for these offers (unless the rules of the promotion provide otherwise).
2. Your orders are always fulfilled on the basis of the content of the offer, which was in force at the time of confirming the order.
3. Photos of the Goods placed in the offers illustrate a typical, abstract appearance of the Goods, which is intended to allow you to form a general idea of their parameters and appearance. In the event of slight differences between the picture of the Goods and their actual appearance, resulting from natural differences between computer graphics and reality, this does not constitute a non-conformity of the Goods with the contract.
* User, in order to remove the aforementioned doubts, may, before placing an Order, request an individual photo and additional information about the specific Goods he is interested in.
§5 Orders
1. You place orders to us only in electronic form on the Store website by: selecting the Goods, choosing the form of delivery and payment, and by approving your order.
2. To approve your order, use the “I confirm order” button. Approval of the order results in the conclusion of a contract with us under the terms and conditions of the order and the Terms and Conditions, and involves the obligation to pay.
3. The condition for the effective placement of an order is the correct and complete completion of the order form.
4. Upon receipt of the order, we verify that the order has been placed correctly. About any irregularities in the contents of the order, both we and you agree to inform the other party immediately and in good faith, in order to clarify them effectively.
5. We are not responsible for providing incorrect data in the order.
6. If you place an order contrary to your intention (e.g. errors in address, quantity of Goods, method of delivery, etc.), we promise to facilitate modification of the order so that it corresponds to your preferences. However, in justified cases, we reserve the right to request the execution of the contract in accordance with the original order.
7. If the Customer chooses to pay by bank transfer or payment card, the order processing time is calculated from the date of crediting the Seller’s bank account or billing account.
8. If we have any doubts about your intention to make a purchase or the reliability of the data provided by you, we will attempt to contact you by phone or e-mail. If there is no contact within 7 days from the first attempt or if the User’s verification is negative, we will not send him the Goods on delivery, of which we will inform him by e-mail, providing another way of payment.
9. In case of lack of the ordered Goods, we will immediately inform you about it. Then you can:
* cancel the order and request a refund of the paid funds,
* accept the replacement Goods offered by us,
* agree to extend the delivery date by the time necessary to bring the missing Goods.
10. If you do not contact the User within 10 days of informing him about the absence of the Goods, it is assumed that the User cancelled the transaction and requested a refund of the paid funds.
11. After placing an Order, you will receive an e-mail confirming the conclusion of the contract within one day.
§6 Payment for Goods, delivery costs, accounting
1. Before placing an order, the User is informed about the total cost of his order.
2. The User can pay for the Goods: in advance by direct bank transfer to the account of the Seller or through a payment service provider (dotpay, Blue Media S.A.) , by payment card (Visa, Visa Electron, MasterCard, MasterCard Electronic), or in arrears, cash on delivery.
3. The prices of the Goods include VAT and are given in Polish zloty.
4. The prices of the Goods do not include delivery costs. Delivery costs of the Goods shall be borne entirely by the User, unless otherwise specified in the auction description.
5. You make a binding choice of payment and delivery method of the Goods in the order form, from among the available options.
6. In the case of personal collection, you shall not bear the delivery costs of the Goods.
7. The User shall make payment for the Goods, including delivery costs, within 7 days after placing the order, in the agreed manner. In case of violation of this deadline, the execution of the order shall be suspended and you shall be requested to make payment within an additional period. Its violation will entitle us to withdraw from the contract.
8. We issue VAT invoices on the basis of applicable regulations.
9. In the case of non-collection by the User of a COD shipment, the User shall pay the resulting costs imposed by the carrier on the Seller. Goods shall be reshipped to the User at his request only after the User has paid the full shipping costs of the transaction in advance.
* In the case of entities other than consumers, the User in this case shall bear the cost of storage in the amount of PLN 3.00/day.
§7 Delivery of goods, damage to the shipment by the courier
1 We deliver the ordered Goods in the territory of the Republic of Poland and abroad.
2. The deadline for our shipment is specified in the description of the product, on its product card. This deadline is calculated in working days, from the moment of receiving your payment or placing a successful COD delivery order, to the moment of releasing the shipment to the carrier.
3. We undertake to assist you vis-à-vis the carrier in order to ensure proper delivery of the Goods.
4. We undertake to ensure that the shipped Goods are properly secured and that shipment of the Goods takes place preferably on the day of purchase, and at the latest within 24 hours from the day of purchase, unless the shipment deadline for a particular product, indicated on the product card, indicates otherwise. If the goods are not shipped within this period, you will be informed immediately. Then you have the right to give us an additional shipment deadline, the same as the original one, under penalty of withdrawal from the contract.
(5) Upon delivery of the Goods to the carrier, the benefits and burdens of the Goods, as well as the danger of accidental loss or damage to the Goods, shall pass to the User who is not a consumer.
6 Delivery of goods is made by insured shipment.
7 You will be notified of the fact of shipment of the Goods by email.
(8) At the time of delivery, you are required to assess the external condition of the shipment for damage or shortages, and within 7 days of receipt of the shipment its internal condition for damage and shortages not externally noticeable upon receipt.
(9) In the event that you find overt external damage or absence of the shipment, please do not pick it up. You are then obliged to request the courier to prepare a complaint protocol (the courier is obliged to have a printout of this protocol), including a description of the damage. You have the right to raise objections to the content of the protocol and the right to receive a free copy of the prepared protocol. Complained goods should be returned to the Courier, the return is free of charge. Please inform us immediately about the situation.
10. If you find any damage in the consignment after receipt, which cannot be seen upon receipt, you are obliged to notify the Seller of this fact within 7 days of receipt of the consignment.
11. Please be advised that, in accordance with the Law on Transport, violation of the above duties may result in termination of claims for damage or loss of the consignment against the courier company.
§8 Withdrawal from the contract
1. This paragraph applies only to consumers. The right of withdrawal does not apply to other entities with us.
2. You have the right to cancel the Goods purchased from us without giving any reason within 14 days from the date of receipt of the Goods. You may exercise this right before receiving the Goods.
3. You may test the Goods you receive to the extent necessary to ascertain the nature, characteristics and functioning of the Goods. You may test the Goods with the right of withdrawal only to the extent that you would do so in a stationary store, i.e. you may unpack the Goods, look at them, but you may not install or use them, even once. Please note that the Goods you wish to withdraw from should be in a resalable condition, i.e. without signs of use, complete (this includes accessories, packaging and documentation) and undamaged.
4In order to withdraw from the contract you should submit to us a statement of withdrawal on time, indicating the Goods you wish to resign from.
5. The withdrawal should be sent by courier or post to the address of our registered office – 07-202, Wyszków, 4 Porannej rosa Street or sent by e-mail to the following address: bok@lavre.pl in the title writing: “Withdrawal from the contract + order number”. To meet the deadline it is sufficient to send us a statement of withdrawal before its expiration. We will immediately acknowledge receipt of your statement of withdrawal in the same manner in which it was submitted.
6. In the event of withdrawal from the contract, please return the Goods to us immediately, together with the proof of purchase, no later than within 14 days of sending us the statement of withdrawal. The Goods should be sent to the address: 07-202, Wyszków, Porannej rosy 4 St.
7. When sending the parcel, please properly protect it from damage in transit. In accordance with the Law on Consumer Rights, you shall bear the costs of returning the Goods you have abandoned.
8. We will return the price paid for the Goods, together with the delivery costs paid, to you promptly, no later than within 14 days from the date of receipt of the Goods or proof of their return, to the bank account indicated, but when the payment was made using a payment card, the return will be made to the account of the card used for the payment.
9.If, however, we ascertain that the returned Goods are in a worse condition than required by the A.P.C., we will deduct the compensation due to us from the refund due to you for the price of the Goods plus the costs of delivery. Upon your request, we will provide evidence of the detected damage to the Goods.
10. The right of withdrawal does not apply, inter alia, to the contract in which the subject of performance is a non-reproduced item, produced to the consumer’s specifications, as well as in other cases referred to in Article 38 of the Law on Consumer Rights.
§9 Complaints – warranty
1 We assure you that the Goods we offer are of high quality and free from defects.
(2) If within two years from the receipt of the Goods you find that they have a physical defect within the meaning of the Civil Code, you may submit a complaint to us in the form of a letter (at the address: 07-202, Wyszków, 4 Morning Dew Street) or by e-mail (at the e-mail address: bok@lavre.pl, in the title write Complaint + order number), but not by telephone.
(3) The complaint should include:
* Your data – name, surname, address, telephone, email;
* details of the Goods,
* proof of its purchase,
* circumstances under which the defect arose,
* description of the defect and its photo(s),
* preferred way to handle the complaint: repair of the defect/replacement of the Goods with a new one/reduction of the price of the Goods/refund of money.
(4) In the event of a shortcoming in the content of the complaint, making it impossible to process, we will call for its completion.
(5) In order to verify the reported defect, at our request, send back to the address of our company – 07-202, Wyszków, 4 Morning Dew Street – the advertised Goods together with a written complaint.
6 We will respond to the complaint within 14 days of its receipt, in the same manner in which it was submitted.
(7) Complaints shall be considered on the basis of the relevant provisions of the Civil Code and the Law of the u.p.k. Our response includes a statement of reasons.
8 If the complaint is accepted, we will offer one of the following solutions:
* Immediately and free of charge repair the defect and return the Goods to you at our expense.
* Promptly and free of charge replace the Goods with new ones and send the Goods back to you at our expense.
* A full refund (the price of the Goods including delivery costs) or a partial refund, which includes reducing the price of the Goods by the value of the defect and returning the Goods to you at our expense.
(9) If you have the status of a consumer, you may choose to replace the Goods with new ones instead of the offered repair, or you may choose to repair the Goods instead of the offered replacement, unless this would involve excessive costs for us or would be impossible.
(10) If the advertised Goods have already been previously repaired or replaced by us, or despite our assurances have not been repaired or replaced on time, you may withdraw from the contract (unless the defect is insignificant) or make a statement of price reduction.
(11) You may exercise warranty rights for defects in the Goods independently of the rights under the warranty provided by the manufacturer of the Goods. The rules for the exercise of warranty rights are specified by the manufacturer on the warranty card attached to the Goods.
12. The serviced removal of defects takes no longer than 14 days. In justified cases, this period may be extended once, of which we will notify you immediately.
13. In the case of disregarding a complaint, we will send you the Goods complained about and will not reimburse you for the shipping costs of the complaint.
14. With regard to Users who do not have the status of consumers, the Seller’s liability under warranty is completely excluded. This does not affect your rights under the warranty provided by the manufacturer of the Goods.
§10 Final provisions
1. the Terms and Conditions do not exclude or limit your rights, resulting from generally applicable laws.
2. in contacts with you, our company uses devices for remote communication, such as e-mail and telephone.
3. contracts are concluded with you in Polish.
4. in accordance with Article 8(3)(2)(b) of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws 2002 .144.1204 as amended)..144.1204 as amended) we would like to inform you that placing information of an unlawful nature or information violating good morals by you on our profile is prohibited.
5. The Seller, by means of the Store, provides services by electronic means consisting in:enabling the filling of an order form in order to conclude sales contracts and enabling the registration and maintenance of User Accounts. Both services are provided free of charge and for an indefinite period of time.
6We would like to inform that consumers have the following exemplary possibilities to use out-of-court dispute resolution with our company:
* application for amicable dispute resolution to the competent provincial inspector of the Trade Inspection,
* application for dispute resolution to the permanent amicable consumer court (information on the website: www.spsk.wiih.org.pl),
* Use of the online ODR platform – a system for resolving disputes between consumers and businesses at the EU level (website ec.europa.eu/consumers/odr),
* Mediation assistance of the competent district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Advice is also provided by e-mail at porady@dlakonsumentow.pl and at 801 440 220.
7. Any disputes arising between the Seller and the User who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Seller.
8. Photos of Goods are protected by law. Their free use is prohibited. Their use in the Internet by an entity other than the Seller for commercial purposes is a submission to the Seller of an irrevocable offer to grant a non-exclusive license for one-time use of one graphic for a lump sum remuneration of PLN 300 net (three hundred zlotys) with additional right to any benefits obtained from the use of this graphic. The Seller has the right to accept such an offer within 24 months from the date of becoming aware of the use of his graphics before a third party.
9. The Seller reserves the right to change the Terms and Conditions if the need for change arises from an amendment to the commonly applicable law or a change in the methods of payment and delivery – to the extent that these changes affect the provisions of the Terms and Conditions. You will be informed of the change in advance. An amendment to the Terms and Conditions has effect only for the future. We make the Terms and Conditions in previous versions available below in PDF format (link).
10. We reserve the right to suspend the functionality of the Store for technical reasons (failures, technical interruptions, improvements, updates), for the time necessary for their maintenance. Technical interruptions do not violate the agreements concluded with us.
11. Regulations are effective as of 01/01/2021.
